Privacy Policy

Introduction

Welcome to our privacy policy. We are Golf Traders Hub (GolfTradersHub.co.za), operated by Straton Wealth Pty Ltd (Company Registration No: 2022/667552/07). This policy outlines how we collect, store, use, and protect personal information (personal data).

Audience

This policy applies to you if you are:

• A visitor to our website or user of our application; or
• A buyer or seller using the platform and its related services.

POPIA Consent & Lawful Processing

Golf Traders Hub processes personal information in line with the Protection of Personal Information Act, 2013 (POPIA) and other applicable South African laws.

• By registering, using our services, or transacting on the platform, you consent to us collecting, storing, processing, and viewing your personal information to provide the platform and related services.
• This may include (where relevant): your name, phone number, email address, delivery address, identity verification details, and bank account details for seller payouts.
• We may share the minimum necessary information with third parties that help us operate the service (for example payment/escrow providers, delivery/courier partners, fraud prevention, and support tooling), subject to appropriate contractual safeguards.
• If you withdraw consent or request deletion, some services may become unavailable (for example, you cannot receive payouts without required payout information).

Personal Data

Personal data includes:

• Information collected automatically when you visit our website or use our application;
• Information collected on registration or submission; and
• Optional information you provide voluntarily.

Exclusions:

• Anonymous data that cannot identify you;
• Permanently de-identified information;
• Non-personal statistical information; and
• Information shared publicly (e.g., blog posts, forums, chat rooms).

Common Examples

• Identifying information: name, date of birth, ID number;
• Contact information: phone number, email address;
• Address information: physical or postal address; and
• Demographic information: gender, marital status.

Sensitive Personal Data

Depending on the goods or services requested, we may also collect:

• Financial information: bank account details (for seller payouts);
• Sensitive demographic information (where required by law or with consent); and
• Verification information (where required to prevent fraud or comply with legal obligations).

Acceptance & Legal Capacity

• You must accept this policy when registering or using the website or services.
• You may not access our services if you are under 18 or lack legal capacity.
• By using our services, you are deemed to have read, understood, and agreed to this policy.

Collection of Data

On Registration

• Name and surname
• Email address
• Telephone number
• Company name, registration number, VAT number (if applicable)
• Postal or street address
• Username and password

On Transactions

Additional information may be collected to facilitate payments, delivery, disputes/complaints, and seller payouts.

From Browser

We may automatically collect IP address, browsing habits, click patterns, device information, and visit times.

Cookies

Cookies improve website functionality, remember preferences, deliver targeted ads, and enhance performance. Browser settings can manage cookies.

Third-Party Cookies

Some partners may use their own cookies, which we cannot control.

Optional Information

You may voluntarily provide information via competitions, surveys, or promotions.

Recording Calls

Telephone calls may be monitored or recorded unless you request otherwise.

Purpose of Collection

• Supplying and supporting goods
• Providing services
• Facilitating payments, escrow, and seller payouts
• Facilitating delivery services (including waybills and delivery notifications)
• Disputes/complaints handling, fraud prevention, and security
• Marketing (with opt-in consent)
• Business purposes, audits, planning, and legal compliance
• Legal purposes, including claims or regulatory requirements

Use & Disclosure

We may send administrative messages and, with consent, promotional messages. Personal data may be shared only with:

• Affiliate companies for joint services and marketing
• Goods suppliers or service providers bound by contract
• Credit bureaus, as permitted by law
• Banking/payment partners for payment services
• Courier/delivery partners to fulfil delivery services
• Other relevant third parties (only where required to provide the service or comply with law)

We may disclose data to regulators or law enforcement where required. We do not sell personal data. Employees are bound by confidentiality obligations. Data may transfer to successor entities in a change of ownership.

Security, Accuracy & Retention

• We implement security measures such as firewalls and restricted access.
• Personal data is kept accurate, up-to-date, and retained only as necessary.
• Data may be processed outside South Africa where required to provide services, with appropriate safeguards.
• You can request updating, deletion, restriction, or access to your data.
• Data breaches will be communicated to affected parties where required by law.

We are not responsible for privacy practices of third-party websites.

Enquiries

For questions or concerns, contact us at info@golftradershub.co.za.